1. Hosting Services

We offer a 30-day money-back guarantee on our hosting services. If you are not satisfied with our hosting service within the first 30 days of your initial purchase, you may request a full refund.

Conditions include:

• Refunds are only available for first-time purchases of hosting packages, not renewals.
• If a free domain was included, the domain registration fee will be deducted from your refund.
• Separate add-ons or services are not covered by this guarantee.
• Refunds will be issued via the original payment method.

2. Domain Registration

Domain registrations are generally non-refundable due to the immediate nature of the service. However, we may consider refunds in rare cases such as:

• Technical errors during the domain registration process
• Spelling mistakes made by our staff
• Failed domain registration despite payment

Refund requests for domain names must be submitted within 24 hours of registration.

3. Cancellations and Refund Process

To request a refund or cancellation, please contact us at:
support@coolenterprisesmw.com or call +265 999 362 633.

Include your order number and reason for the refund. We’ll review your request and respond within a few business days. Approved refunds take 7–14 business days to process.

4. Exceptions

We may deny refund requests under the following conditions:

• Requests made after the refund window
• Extensively used services
• Accounts suspended due to policy violations
• Renewal payments

5. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted here with a revised update date.

Last updated: May 15, 2024

6. Contact Us

For questions about this policy, you can reach us:

• Email: support@coolenterprisesmw.com
• Phone: +265 999 362 633
• Address: Area 3, Lilongwe, Malawi